Privacy Policy

Effective date: 18 October 2025

Responsible Party: CoreBuild Infrastructure (“we”, “us”, “our”)

This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website and services. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

1) What we collect

• Contact details: name, email address, company, phone (if provided), and your message when you submit our contact form.
• Usage data: basic technical data like IP address, device/browser type, pages viewed, and timestamps (used for security, performance, and analytics).
• Optional materials: if you attach or share documents or links in your message, we process the personal information contained in them to respond to your enquiry.

We do not intentionally collect special / sensitive personal information via the website.

2) How and why we use personal information (lawful basis)

• Responding to enquiries and providing requested information (consent/legitimate interests).
• Business records, quality and training (legitimate interests).
• Security and abuse prevention (legitimate interests).
• Legal and regulatory obligations where applicable.

3) Cookies and analytics

We may use essential cookies for security and functionality. If non-essential analytics are used, we only process aggregated usage trends. You can control non-essential cookies via your browser settings.

4) Sharing and disclosure

• Vendors/Processors that help us operate the website (e.g., hosting, email, monitoring). These providers are bound by confidentiality and data-processing terms.
• Legal or regulatory authorities when required by law or to protect rights, safety, or security.

We do not sell personal information.

5) Cross-border transfers

Our service providers may process personal information in other countries. Where required, we implement appropriate safeguards (e.g., contractual protections).

6) Retention

We keep personal information only as long as necessary for the purposes above and to satisfy legal, tax, accounting, or reporting requirements. Enquiry records are typically retained for up to 24 months, unless longer retention is required for legal reasons or ongoing engagements.

7) Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, or destruction. No system is perfectly secure; if a security incident occurs, we will take appropriate steps in line with POPIA.

8) Your rights (POPIA)

Subject to lawful limitations, you may:

• Access the personal information we hold about you.
• Request correction of inaccurate, incomplete, or outdated information.
• Request deletion where POPIA allows.
• Object to certain processing or withdraw consent (this will not affect prior lawful processing).
• Complain to the Information Regulator (South Africa) if you believe your rights have been infringed.

9) Children's information

Our website is not directed to children under 18, and we do not knowingly collect information from them.

10) Changes to this Policy

We may update this Policy from time to time. The “Effective date” above indicates when the latest version took effect.

11) Contact us

Email: privacy@corebuild.africa